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Orders
Below are some common questions about orders
Where is my order?
You can track the status of your order by using the tracking number provided in your shipping confirmation email. If you have any concerns about the delivery status, please email us at support@vickiemom.com for assistance.
How do I apply a coupon code to my order?
During the checkout process, you'll see a field where you can enter your coupon code. Enter the code and click "Apply" to see the discount reflected in your order total.
I received a damaged item, what do I do?
We apologize for any inconvenience. If you receive a damaged item, please contact our customer support within 7 days of receiving the product. We will arrange for a replacement or refund as necessary.
Can I change or cancel my order after it's placed?
We aim to process orders quickly, but if you need to make changes or cancel your order, please contact us immediately. We'll do our best to accommodate your request, but please note that once your order is shipped, it cannot be changed or canceled.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Can I change my shipping address after placing an order?
If you need to modify your shipping address after placing an order, please contact our customer support as soon as possible. We will do our best to accommodate your request, but please note that address changes may not be possible once the order is shipped.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Simply enter this tracking number on our website's "Track Order" page to monitor the status and location of your package.
What is your return policy?
We stand behind the quality of our products with confidence. Our return and refund policy is here to provide you with peace of mind. If you ever need assistance, click here to explore how we can support you further.
How long will it take until I receive my order?
Kindly note that the delivery time for your order includes two stages: order processing and shipping. Typically, we need 1-2 business days for processing. Subsequently, your order will be shipped, with delivery expected within 3-10 business days, varying by location.
For further information, please consult our shipping policy.
What should I do if my order is delayed beyond the estimated delivery time?
While we strive to meet our estimated delivery times, unexpected delays can occur due to various factors. If your order is significantly delayed, please contact our customer support team, and we will investigate the issue and provide you with an update on your order's status.
Wearable Pump
Below are some common questions about the wearable breast pump
How does the Vickie Mom Wearable Electric Breast Pump work?
The Vickie Mom Breast pump is a hands-free pump that is designed to be placed discreetly in your nursing bra. It uses gentle suction to stimulate milk flow and extract breast milk. With adjustable suction levels, you can customize the pumping experience to your comfort and needs.
How long does the battery last?
The Vickie Mom Breast pump is equipped with a long-lasting battery that can power 3-4 pumping sessions on a single charge. This provides you with the convenience of pumping for a significant portion of the day without needing to recharge.
How to clean breast pump accessories?
All parts that come into contact with breast milk can be disassembled and washed with warm soapy water. It is recommended to clean the pump after each use and follow the user manual for proper care instructions. Caution: Only use drinking-quality water for cleaning. The pump motor contains electronic components which must be kept dry. A clean, damp cloth can be used to clean the pump motor.
How long should I use the breast pump during each pumping session?
The duration of each pumping session can vary depending on your individual needs and milk flow. It is generally recommended to pump for about 15-20 minutes per breast, or until you feel your breasts are adequately emptied. Adjust the duration based on your comfort level and milk production.
Is using the Breast pump painful?
The breast pump is designed to provide a comfortable pumping experience. However, individual sensitivity may vary. It is recommended to start with the lowest suction level and gradually increase as needed to find a comfortable setting for you.
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